How do I create a positive and productive workplace?
Customers are the drivers of your business, but so are your employees. Employees that are satisfied and enjoy coming to work are statically more positive and productive. According to an article by Forbes, highly engaged employees and teams can increase business profitability by 21%. Employee engagement does not only increase profitability but also promotes a reduction in absenteeism and company turnover. Since your employees are the brand and backbone of your business, your friends at Pet Butler put together this guide to help you create a positive and productive workplace for your employees.
Why does employee happiness matter?
A common phrase many often say is “when you enjoy the work you do, you never work a day in your life.” This phrase shows that ultimately happy employees enjoy and engage in work more effectively. Making sure your employees feel appreciated and valued often is many times why that phrase rings true. Happy and engaged employees typically will often work out of the love of what they do for work every day, not out of the compulsion of just an income.
Employee happiness matters to your business because it can multiple the success of your business and decrease employee stress. For example, you could have an employee that is not happy with their job and they are stressed out with a client or project at work. The employee may be more likely to make critical errors or promote a negative experience with a client. If critical errors on tasks and projects occur or a client has a negative experience with an employee of your business, this can cause damage to your business, reputation, and future business opportunities. Long term impacts on your employees can be important to your business success. Ultimately, happy employees create a more positive work environment which creates more positive experiences with clients and promotes more success and growth for your business.
What are ways I can achieve more employee happiness and engagement?
Build trust and respect with your employees.
As a business owner, building trust, respect, and rapport is part of a quality business model. Building these traits with your employees can increase your employees’ happiness and engagement as well. One way to build respect and trust with your employees is to create employee fairness in the workplace. This can be done by promoting team-building exercises and embracing fair compensation and competition. For example, if an employee is going above and beyond their daily duties, reward them with praise and recognition for their hard work. Paying your employees fairly for the work they are doing across the board can also ensure fair pay and competition among employees.
If there are open opportunities for promotion in your business, make sure that employees who are equal in work ethic and time within the role have an equal chance of the opportunity. Promoting based on favoritism can create ill-will amongst your staff. Make sure to provide feedback to your employees on how they can improve if they fall short of promotion potential.
Focus on team building and camaraderie activities.
One of the many common sayings out there is “there is no I in TEAM”. Most businesses strive and survive on team efforts within the company. A captain cannot sail a ship without its crew. The same goes for many businesses. It cannot survive without their employees. Most business owners and managers should not only just build trust, respect, and rapport but also look to empower and promote team building and camaraderie activities. As a leader, to focus on team building and connecting with your employees, schedule and maintain regular team meetings with your employees. Your praise and validation, as a leader, will go a long way to increase employee morale. When your workforce sees that their boss cares about their opinions and efforts, it will develop a greater sense of pride for them.
Invest in your employee’s personal and professional growth.
Employees like to feel their work is meaningful and appreciated. Your employees may have interests in and want to develop new and better skillsets. Employers who invest in their employees will see their employees invest more in the company. Here are some ways you can meaningfully invest in your employees.
- Offer benefits and incentive opportunities for employees. Rewarding your employees for hard work gives them a sense of purpose in their work. Offer gift cards, free gym memberships, or freebies such as a work from home day or a paid day off for all their hard work.
- Host lunch and learns. Allow employees to learn more about the company and learn new skillsets.
- Allow employees to shadow other areas of the company.
- Offer incentives for employees to learn more outside of the company with tuition or class discounts or reimbursements. If budget allows, investing in further education of your employees can allow them to grow more professionally in the company.
Most businesses are never perfect, nor will they ever be. In business, problems will naturally arise, and your employees have personal lives and challenges outside of their work. An employee troubled by workplace or personal problems will tend to be less productive.
To address this issue, implement a more open-door policy for your employees. This will make your employees feel comfortable about airing their grievances, especially in the workplace. Listen openly to your employees and present a fair system for solving disputes amongst fellow employees.
Employee happiness is one important key to the success of your business. Your employees are the face of your company, so maintaining a positive and happy work environment has shown to increase profitability among businesses. At Pet Butler, we support our franchise owners with all the business support you will need to help employees feel their work is meaningful, purposeful, and appreciated as a part of your business.