State-Of-The-Art National Call Center & Back Office Support

The Pet Butler National Call Center supports franchise owners with answering all sales and customer service calls, and provides back office support with scheduling and payment processing. This allows the franchise owner to focus on building the business locally and developing their operations team to meet the demand for our services.

Our National Call Center utilizes Pet Butler’s proprietary software called ARF. This platform is cloud-based and each franchise uses it to run their business. This allows for real time, open communication between the call center and the local franchise. It also minimizes issues with customer accounts and ensures that there are no delays in service.

This team works on your behalf making sure accounts stay updated, processing and collecting payments, updating credit cards, and being the conduit to customers when issues arise.

Here’s a glimpse of the back office support we provide:

Process and collect payments; Update customer account; Involve owners and reports as needed
Schedule service-based on specified route; Review online sign-ups for accuracy; Answer ALL customer service inquires; Record all notes in ARF
Answer and process all new sales; Aggressive follow up on ALL leads

“I have a specialist taking care of that so I take care of the customer in the yard and someone else, who is really good at it, talks to the customer on the phone.”
-Pete Hulse, Columbus OH

Meet Coby

Learn more about why Coby chose the Pet Butler business model to help give him the opportunity to focus on the day to day activities to grow his business. Learn how Pet Butler put Coby on the road to success by reading his owner profile.