Frequently Asked Questions

Our team will be in touch with you to arrange a time to visit your property to allow us to design a customized solution and quote for services. You can also provide us with a property map with the areas you would like serviced clearly marked. Call us at 800-PET-BUTLER (800-738-2885) for a FREE PERSONALIZED QUOTE today.

We sure do! Dog waste is unsightly and very frustrating for you to have to deal with on a big property. We offer pet waste removal services to all types of commercial and residential properties to all types of commercial properties including apartments, condominiums, small and large parks, dog parks, Home Owner Associations (HOAs), and businesses. If you have a pet waste issue, we are your solution.

Our professional dog poop scooping service is ideal for individual yards, parks, businesses, and more. From a one-time clean-up to regular maintenance cleanings for a safer, more presentable property, Pet Butler can save the day. We can clean a single unit, your entire complex, and/or maintain and restock pet waste stations.

Pet Butler delivers pet care and waste removal throughout the year. Most weather conditions don’t affect us, but severe weather may cause rescheduling. We notify clients promptly and follow local school closures for pet care, prioritizing vacation and occasional care.

Disclaimer: We do not make any claims that any pet-waste bags we use are “biodegradable” or “degradable” or “compostable” or that they will break down in a landfill or other environment. Such bags do not meet the California ASTM D6400 standard for biodegradable plastic bags.

No we do not; it is our hope that a responsible pet owner would take care of their pet’s remains in a more loving and proper manner. If we find dead squirrels, birds, etc. we will pick them up.

Yes! Every employee at Pet Butler is thoroughly trained, bonded, insured, and carries worker’s compensation. Our pet waste removal technicians, pet sitters, dog walkers, and pet transporters are locals, living and working in the areas we service, making them well-connected to the community. We provide in-depth training to ensure legal protection and uphold top-tier service standards. Our technicians arrive in clearly marked trucks and uniforms, reflecting our dedication to reliability and professionalism.

We offer flexible schedules to fit your needs. Most customers choose poop scooping services once or twice a week, but we also offer every-other-week visits and custom schedules to suit your preferences.

No, there are no long-term contracts required for any Pet Butler services. You have the flexibility to adjust, stop, or start your service whenever you wish. Please notify us seven days in advance if you need to suspend service. Please note that for pet waste removal services if your pet continues to use the yard, an additional charge may apply due to the extra waste.

Pets and wildlife animals carry a large number of diseases, parasites, and bacteria. For your pet & yard’s protection, a disinfectant spray is used on our tools and shoes between each yard to prevent the spread of disease.

No, we are here to service your yard the best way possible. We only scoop poop that we see. We recommend you blow away or bag leaves 3-5 times during the fall leaf season so we can effectively scoop the poop.

We provide dog poop service to many locations throughout the US. If you are looking for a pet waste removal service, please give us a call at 800-PET-BUTLER (800-738-2885) to sign up today!

Absolutely! We’re proud to be a part of our local community and support local events, pet rescues, and organizations. You’ll often see us involved in local events and partnering with pet-friendly businesses in the area.

Pet Butler serves many locations throughout the US. If you are looking for a trusted, professional pet sitter or dog walker, please give us a call at 800-PET-BUTLER (800-738-2885) or search for your local Pet Butler here to get started.

After signing up for Pet Butler Pet Care on our website and completing your profile you can request visits easily through our online portal or app. Our Pet Care Specialists are also here to guide you through the process and can help determine if Pet Butler is the right fit for your pet. Give us a call at 1-800-PETBUTLER.

Your pet’s care is as unique as they are! The cost of our pet sitting and dog walking services varies based on the frequency, duration, and number of pets. Reach out to us at 1-800-PETBUTLER or fill out our easy online form for a custom quote and tailored care that your furry friends will love!

Our Pet Care Professionals are experts in looking after a wide variety of pets—dogs, cats, rabbits, hamsters, fish, ferrets, reptiles, birds, and more! No matter your pet’s species, we’ve got the love and expertise to keep them happy and well cared for.

To ensure your pet gets the best care, please provide plenty of food, litter, treats, leashes, and any other essentials. If we need to purchase extra supplies, a small fee will apply. Don’t forget to make sure your pet has a current ID tag and is up to date on their vaccinations. Lastly, please share an emergency contact nearby who can access your home if needed—just in case!

We get it—life happens! If you need to cancel, there’s no charge as long as you let us know 24+ hours in advance. Simply give us a call or cancel online, and we’ll take care of the rest!

Dog size does not matter. From Great Danes to Chihuahuas, we scoop it all and are up for the challenge. After your first visit, if applicable, Pet Butler will notify you if you have an “oversized yard.” The cost of poop scooping services is based on the number of dogs, the last time your yard was scooped, and the frequency of our visits.

If you have any questions related to your service, updates to your contact information, or if you are adding another dog to your family, let us know as soon as possible by calling us at 800-PET-BUTLER (800-738-2885), and we will update your account.

Our routing system determines the best day of service based on your address.

An Accumulated Waste Fee will be incurred if the yard has not been thoroughly cleaned within 1 week upon inspection at your first visit.

If you need to move or skip a service day, please call 800-PET-BUTLER (800-738-2885) at least 48 hours before your service date. Whether you’re going on vacation or the dog won’t be home, we will pause service. We will scoop your yard on the next scheduled visit or when you let us know to continue service.

The cost of our poop scooping service depends on the number of dogs, the last time your yard was cleaned, and how often you need our service. You can get a FREE personalized quote by calling us at 1-800-PETBUTLER or filling out our online form. Our services include the ‘book now, pay later’ payment option.

NO, you do not have to be home while our technician cleans your yard. We can perform the service as long as we can access your yard. Please contact us at 800-PET-BUTLER (800-738-2885) if you do have a locked gate or if a code is needed for entrance.

When your technician arrives, they will scoop up and bag all pet waste. Next, your technician will shut your gate securely and remove all of the dog waste when they leave (unless transporting pet waste is against local ordinances in which case we will double bag it, tie off the bag, and leave it wherever you would like such as in your outside trash can).

We love dogs! If your dog is friendly with strangers and will allow us to clean the yard, feel free to leave your dog out while we clean your yard. However, if your dog is territorial or unfriendly, please keep your dog indoors until your service has been completed. We do not want to take any unnecessary risks, so please keep this important request in mind.

Yes, gates must be UNLOCKED. For safety reasons, we will not climb or jump over any gates or fences. If your gate has a combination lock, please contact us at 800-PET-BUTLER (800-738-2885) and inform us of the combination or passkey prior to your first service. If your gate is locked or blocked (or if your dog will not allow us to clean the yard), it may be necessary to charge for the service that could not be completed.

We determine pricing based on your needs. Poop scooping rates vary depending on the number of dogs, when your yard was last cleaned, and service frequency. Pet care costs are based on visit duration and frequency. Call 1-800-PETBUTLER or submit our online form for a FREE estimate.

Absolutely, as a courtesy, the Operations Manager will contact you prior to your first service visit. You will also receive a welcome email that will contain their direct email and phone number.

If you go on vacation and your dog(s) will not be home using you yard, please let us know so that we can skip that week(s) service visit and adjust your invoice accordingly.

Yes, we can provide a private shuttle.

You are responsible for supplying the necessary, safe equipment/supplies needed for the care of your pet(s), including but not limited to: a sturdy, well-fit collar or harness for walking to and from the shuttle or in case of emergencies and treats restrictions, allergies, and/or medical issues. You authorize any purchases necessary for the satisfactory performance of duties. You agree to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse us within 7 days for all purchases made. We provide a leash. You represent that the dog(s) is/are free of any infectious disease and that the animal(s) are vaccinated for DHPP, Bordetella, Influenza, and Rabies. You represent that the dog is free of contagious parasitic problems, whether internal or external (including fleas and ticks), and is free of any contagious skin disorder.

Shuttle is available 7 days per week from 6AM-10PM.

Shuttle requests need to be submitted 48 hours in advance. Call if you have a last-minute need to see if we are able to accommodate your request.

We know things happen and situations arise that require cancellation. There is no charge for cancellations 48+ hours prior to the start of your pet care service.

Yes! Your friends and family will love you for sharing this awesome service with them. You can also share this page on your Facebook page by clicking the “share” button at the top.

You sure can! Give us a call at 800-PET-BUTLER (800-738-2885), and we’d be happy to discuss potential partnership opportunities to support the community.

Yes, you can follow us on our local Facebook Page where we publish content on local rescues, pet training, funny dog videos, and much more. Please click our social media links at the bottom of the page!

Yes! Please visit our Pet Wellness Guide in the menu where we feature content from Dr. Lisa. You can learn about dog training, diseases to watch out for, get dog food tips, and more!

You can earn $20 account credit for every new friend, family, or neighbor who signs up for Pet Butler services through our Referral Program. It’s easy to refer! Are there any friends or neighbors you’d like us to contact or send information to? Let us know who those people are, and we will contact them.

It’s easy to refer! Let us know who those people are, and we will contact them. Call us at 800-PET-BUTLER (800-738-2885), and we will be happy to contact and send them information about our dog poop scooping services.