What is your service area?
Please call us to determine if we service your area.
What are your hours of operation?
Scheduled hours of operation are:
Pickups: Monday – Friday at 6am - 9am
Drop Offs: Monday – Friday at 3pm - 6pm
How do we arrange pickup/drop off for our pet?
Prior to the initial shuttle pick up, we require a ten minute “meet & greet” consultation for each pet with the pet owner. Once the initial consultation is completed, you can call to schedule shuttle at any time. Additional consultations should be scheduled for any new pets we have not met. While we prefer the owner to be home at the time of shuttle services, we understand this isn’t always feasible, and therefore we offer absentee pick up. If your pet(s) qualify for absentee pick up, you will provide necessary access with instructions for entry to the home of which we will treat with the strictest of confidence. The pet will need to be kenneled or contained in an easy access area upon absentee pick up. We will not be able to collect the pet(s) if it/they is/are free in your home.
What are the requirements?
You are responsible for supplying the necessary, safe equipment/supplies needed for care of your pet(s), including but not limited to: a sturdy, well-fit collar or harness for walking to and from shuttle or in case of emergencies and treats restrictions, allergies, and/or medical issues. You authorize any purchases necessary for the satisfactory performance of duties. You agree to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse us within 7 days for all purchases made. We provide a leash. You represent that the dog(s) is/are free of any infectious disease and that the animal(s) are vaccinated for DHPP, Bordetella, Influenza and Rabies. You represent that the dog is free of contagious parasitic problems, whether internal or external (including fleas and ticks) and is free of any contagious skin disorder.
How is the Pet Shuttle vehicle?
Your Pet will be secured into his or her own sturdy crate that is fastened to the inside cabin of the vehicle. The shuttle has easy entry/exit set of stairs for pet accessibility. Controlled thermostat with heating and cooling in the secured pet area. We warrant that the driver of the Pet Butler Shuttle will have an active driver’s license in the State of Illinois. We carry liability insurance relative to the services performed for you.
What are your fees?
One Way is $25 and Round Trip is $40. Quantity discount packages may be available, contact us for more information.
What if my dog requires private shuttle?
Yes, we can provide a private shuttle. Regular pick up and drop off times may vary. Additional fees may be incurred.
What if I need to cancel?
We understand that situations arise that require cancellation. There is no charge for cancellations 48+ hours prior to pickup/drop-off.
What if Pet Butler has to cancel?
In cases of inclement weather or hazardous driving conditions, shuttle services may be delayed or cancelled if deemed unsafe for pet shuttle. In the event of a personal emergency or illness of your shuttle technician, we will attempt to reschedule another technician so as not to interrupt your Services.
Pet Butler reserves the right not to accept a dog for shuttle services for any reason. At our discretion we may stop and end service at any time for a pet that poses a danger to the safety or health of itself, other pets, other people, or the shuttle technician. If concerns prevent the shuttle technician from continuing service for a pet, you authorize the pet to be placed in a kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to shuttle, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the pet owner. Depending on the circumstances you may or may not be charged for your Shuttle Services.
What if my dog has an emergency?
In the event that a pet appears to be ill, injured, or at significant risk of experiencing a medical problem at the start of service or while in our care, you give us permission to seek veterinary service from your veterinarian or a veterinary clinic. Your preferred veterinary services will be taken into consideration, however other veterinarians or emergency care clinics chosen by us are acceptable by you.