6 Ways to Prepare Your Employees for the Busy Season
Whether or not your business is seasonal, it likely has a busy season. You know that time…when your employees put in overtime, the phones are ringing , and ‘free time’ doesn’t exist. As a business owner, you should generally know when that busy time of the year starts and ends.
If you are not sure, it is easy to look back at your inventory or accounting records to see when more money is being spent on supplies and when more income is coming from sales. If the trend persists from year to year, your business has a busy season. You may have a seasonal business that is very busy at the beginning of the season as well as at the end of it.
Once you establish that there is a busy season, you should look at what you need to do to make sure your business and employees, are ready for it. You want to make sure your employees are not so overworked that they burn out during this season.
Here are 6 ways you can help your employees prepare for the busy season:
1.Stay Positive. Your employees will take the cue from you. If you are stressed or worried, they will sense it and will become stressed as well.
2. Have Inventory Ready. Make sure equipment has been tested and is in working order. Have all supplies on hand, based on the amount of business you expect from prior years or from work already booked. Don’t wait to be in the busy season and realize you don’t have enough items or find out that an essential piece of equipment is broken. Check all of this ahead of time to keep yourself and your employees positive and stress-free.
3. Establish a Schedule. You know what has and has not worked in the past. Learn from that. Put together a schedule for your employees that is fair to them, but also gets the work done in a timely manner for your customers. Let your employees know what this schedule is as much in advance as possible. If you have employees that have worked for you for multiple busy seasons, ask them for their input.
4. Make Sure Everyone Knows the Procedures. For full-time employees, the procedures may be the same from season to season or year to year, but it is still important to make sure everyone is on the same page. Now is the time for them to voice any concerns. If you bring in temporary employees to help with the busy season, you will need to review the procedures in detail with them. Let your full-time employees help with the training. It is easier to get their buy-in to the additional workload when they are more involved in the process.
5. Don’t Expect Constant Overtime. If pushed too hard, anyone can burn out. Don’t expect your employees to work 7 days a week for 10, 12 or more hours a day without a break. They have families and other commitments as well. Consider bringing in additional temporary workers that can split some of the shifts or work over the weekends, if necessary. By giving your employees a needed break, productivity will actually increase.
6. Recognition. Everyone likes to be recognized for a job well-done. Did an employee sign a new client? Did someone identify a better process for your procedures? Maybe they worked diligently to make sure all of the jobs were done on time. Recognition and appreciation goes a long way. It could be a gift card to a coffee shop, a monetary sum, or a pizza party. Providing your employees with well-deserved recognition will keep them motivated and ready for whatever comes next.
Pet Butler’s National Call Center a Plus for Franchise Owners
Pet Butler Franchise Owners see the value in having the National Call Center support. Don Stone, Pet Butler Franchise Owner in Dallas, Texas thinks it is also a huge advantage because he is not tied to a desk.
The National Call Center answers all calls for a Franchise Owner, from initial prospects to upset customers, and provides immediate information to them. “Within minutes we are on the phone with the customer understanding the problem and getting it resolved,” Stone said. “We can take care of issues immediately.” The back-office support team also handles customer billing and processes payments.
Especially during the busy season, this is one less thing to worry about for a Franchise Owner. Whether you are in pet services or other green industry, or looking to diversify for your business, Pet Butler provides the support and knowledge a business owner needs to be successful. For more information, please visit www.petbutlerfranchise.com or call 1-844-777-8608.